Real Adventures, Real Feedback
Sue Zordan has been our trip advisor for many years and we have always found her to be very professional. She provides all available options and handles all the bookings with the airlines and tour companies. She is experienced with handling flight cancellations, sudden illness and itinerary changes. When we moved to another state, she continued to meet our needs.
Our recent tour of Cape Cod, Marthas Vineyard, Nantucket and Newport was a delight! We are looking forward to Sue planning our next trip!
Joan & Steve E.
Traveled around New England with Tauck Tours
Jenel Travel is our go-to for travel planning! When we're traveling out of the US, I need to have a travel agent working for me that I can trust if the need arises!
Sue has planned numerous cruises and our all-inclusive vacations - and we have been blown away by all of them. She supplies helpful hints to make our travel process easier and it's comforting to know that if I have any issues during travel - Sue is just a phone call or text away!
Jean & Jim W.
Sailed the Western Caribbean with Royal Caribbean Cruise Line
My husband and I and another couple recently traveled overseas with multiple destinations and travel in between. Sue was a tremendous help in arranging all of the overseas travel, booking hotels, travel between cities and train connections. She made the entire process stress-free and was available at any point for advice and to answer questions. I would highly recommend her for your travel planning.
Connie H.
Independent travel through Spain
I think Sue Zordan of Jenel Travel, LLC is a travel agent extraordinaire! She went far beyond my expectations of booking my tour and flight. She takes care of you. She anticipates what you may need. She is always available by email, even when you are traveling. She handled all my concerns, and put me at ease more than once. The bar she sets is high above other agents. One example of her thoroughness: I mentioned to Sue that I was bringing my seat-cane in my travels because I have weak knees and a weak ankle, and often can not stand for long periods of time. Much to my surprise with the hotels on my trip, I almost always had handicap accessible rooms with a walk-in shower. My room was very often reserved on the lower level of a hotel, especially those without elevators, while other fellow travelers were designated to the upper floors. I believe this courteousness was due to Sue's meticulousness. I will continue to use Sue for as long as she is working. I encourage you to do so also!
Catherine R.
Traveled around Scotland with CIE Tours
Jenel Travel has gone above and beyond in planning and organizing our trips. Thank you Sue for such great service.
Dan F.
Sailed the Danube River with Viking River Cruises
We have been using Sue Zordan at Jenel Travel for the past 16 years. We are currently scheduled to go on a cruise in September 2026 and Sue set everything up for us so we are confident it is going to go smoothly. Our last trip she booked was a river cruise in September 2025. Everything from the air to the pre-cruise hotel stay and the cruise itself was flawless. Sue pre-arranged all the details for us and we truly had no glitches. Sue is a true professional and knows what her clients like/prefer and we appreciate that. She responds promptly and if we ever have any questions she gets a response for us.
Barbara & Terry T.
Sailed through the Heartland of America with Viking River Cruises
We appreciate Sue's hard work and attention to detail when putting together a vacation package. We also like the way she went to bat for us when we encountered trouble with our airline booking on one of our vacations.
Lisa & Bill J.
Traveled the Classic Lodges and Parks of the West with Globus Journeys
I can’t say enough wonderful things about Sue with Jenel Travel! From the very beginning, she has gone above and beyond to make planning our cruises easy, exciting, and completely stress-free. She is always there to answer my questions, help me sort through all the options, and make sure every detail is taken care of.
What I appreciate most about Sue is that she truly cares about making sure we have the best experience possible. She is knowledgeable, patient, dependable, and always willing to help — even with my many questions! Because of her, planning a vacation feels like part of the fun instead of something stressful.
We have had such wonderful experiences that I just keep booking more cruises! Sue has definitely become my go-to person for our cruise vacations, and I honestly wouldn’t want to plan one without her. When you find a travel agent who makes everything this easy and enjoyable, you keep coming back!
Thank you, Sue and Jenel Travel, for helping us create so many amazing memories. I’m already looking forward to all the adventures still to come!
Kimberly B.
Sailed the Southeast Coast and the Bahamas with Royal Caribbean Cruise Line
Sue is wonderful to work with from start to finish. She handled every detail of our trip—from the cruise arrangements to our hotel stay—and made the entire planning process easy and stress-free. Her communication was excellent, she was always responsive to our questions, and we felt completely taken care of throughout the entire experience. I wouldn't hesitate to work with Sue again and highly recommend her to anyone planning a vacation.
Lori S.
Sailed the Pacific Coast with Norwegian Cruise Line
We have used Sue at Jenel Travel many times over the past 15 years to help us book various trips, including ocean cruises, domestic and international flights, and most recently a European river cruise with Uniworld Cruises. In every case, Sue has been friendly, prompt, thorough, and knowledgeable about all aspects of the trips, and her attention to detail has always ensured that we have a smooth, stress-free experience while traveling. We plan to continue to use Jenel Travel in the future!
Dan R.
Sailed the Rhine River with Uniworld Boutique River Cruises
We took our first Viking River Cruise this past July and not enough thanks to Sue Zordan from Jenel Travel for making all the arrangements. Every detail was covered and many extras also. Sue went above and beyond. Thank you!
Lynn F.
Sailed the Danube River with Viking River Cruises